The first phase of simplifying government services procedures initiated

The first phase of simplifying government services procedures initiated

January 01, 2023

The first phase of "Manjam Labs" to simplify government services procedures began today in cooperation between the Ministry of Transport, Communications and Information Technology, the Oman Vision 2040 Implementation Follow-up Unit and a number of government entities concerned in Oman Institute for oil and gas at Sultan Qaboos University.



These labs come from the principle of achieving common interests between government entities and will continue until next March as a first stage within the enablers of achieving the objectives of the executive plan of the government digital transformation program 2021-2025.These labs also aim to improve the procedures for providing digital government services to facilitate access to and meet the aspirations of users.



The joint central laboratories will also enable government and private institutions to review, simplify and improve their processes to provide a distinct user experience from start to finish without regard to the service provider, especially those that are classified under the item of shared services, and will contribute to enabling institutions to accelerate the processes of simplifying procedures for priority government services, raising their efficiency and quality. Additionally, it will refine and develop specialized skills in the field of business analysis and process engineering, and enhancing the sustainability of continuous improvement in the government sector.


Manjam initiative targets more than 1,000 services as part of the government's digital transformation program, during which participants will discuss 3 approved workstreams, the business cycle and the recruitment process.


More than 300 participants representing government and private stakeholders (from various commercial, industrial and service sectors, including municipalities and government institutions that grant licenses that require control and inspection) participate in the laboratories.